Privacy Policy for The Helmsley Retreat

At The Helmsley Retreat, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information.

Information We Collect:

We collect personal details when you:

• Enquire about a stay or book a stay at our property
• Contact us via the website or email
• Subscribe to newsletters or updates

The information may include:

• Name, email address, phone number
• Payment information
• Preferences or special requests related to your stay

How We Use Your Information:

We use your information to:

• Process bookings and payments
• Respond to inquiries and provide customer support
• Personalize your stay based on preferences
• Send promotional offers (with consent)

Cookies:

Our website may use cookies to enhance user experience and for analytical purposes. You can control cookie settings through your browser preferences.

Sharing Your Information:

We do not share your personal data with third parties except when required to:

• Process payments securely through our payment provider
• Comply with legal obligations
• In regards to your bookings, letting agencies

We will never sell or trade your personal information.

Data Retention:

Your data will be stored securely for the duration necessary to fulfil the purposes outlined in this policy, such as completing your booking or as required by law.

Security:

We are committed to ensuring your data is secure. We implement various security measures to protect your personal information from unauthorized access.

Your Rights:

You have the right to request access to your personal data, request corrections, or ask for its deletion. You may also opt out of receiving marketing communications at any time.

Optional website analytics:

If you accept optional cookies, we use Google Analytics to understand visits to this website, including pages viewed and general device and browser information. The Google Analytics script does not load through this website's integration before you accept. Its _ga cookies can last up to two years. Advertising storage and advertising personalisation are disabled in this integration.

You can reject optional analytics or change your choice using Cookie settings in the footer. Withdrawing consent disables this integration and clears its _ga cookies in your browser; it does not delete information already received by Google. Our cookie-choice preference is stored in your browser for up to 180 days. See Google's privacy policy for information about Google's processing.

Third-Party Links:

The Cottage page includes a Google Maps walking-route map that loads automatically. Google receives your IP address and browser information when the map loads and may use cookies, depending on your browser settings and your relationship with Google. This map is separate from our optional Google Analytics setting. You can read Google’s privacy policy for details.

Our website may contain links to third-party websites. Once you leave our site, we are no longer responsible for the privacy practices of other websites.

Changes to this Policy:

We reserve the right to update this privacy policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

Contact Us:

If you have any questions or concerns regarding this privacy policy or how your data is handled, please contact us at:

Email: bookings@thehelmsleyretreat.co.uk

Phone: 07856 087653

Address: 4 Bondgate Mews, Bondgate, Helmsley, YO625EU