Questions guests ask.

Start by reaching out to us through a phone call, WhatsApp or email. We value direct communication and will be happy to answer any questions.

Check the live calendar on our Check availability page, then contact us with your dates and guest numbers for a confirmed stay and price. We offer our best price when you book direct. Prices may vary between letting platforms, so if you have any doubts, please always let us know.

The calendar shows unavailable nights, not prices or a booking guarantee. We will confirm your stay personally. This website does not offer instant reservations or online payments.

Our cottage sleeps four guests comfortably. The master bedroom has a king-size bed. The second bedroom has a proper double-size bed.

Yes, there is parking available for one car right outside the cottage. The garden is also accessible through a side gate, which makes bringing in items or letting your dog out very convenient.

Unfortunately, charging electric vehicles from the cottage’s sockets or electrical supply is not permitted.

The property’s electrical system is not designed for EV charging, and using domestic sockets or extension leads for this purpose may present a fire and safety risk.

There are public EV charging points available nearby in Helmsley, at the Long Stay Car Park.

Yes, we are dog-friendly! We welcome one well-behaved small to medium-sized dog. We do ask that dogs stay downstairs and are not allowed on the furniture. Please remember to bring your dog’s towels and blankets for their comfort.

We also require an additional £100 deposit for damage and cleaning purposes, which will be returned after your stay.

Yes, we offer complimentary Wi-Fi throughout the cottage, so you can stay connected during your holiday.

Yes, the hot tub and sauna are for your private use and are located outdoors.

Please note that we empty, clean and refill the hot tub at every changeover to meet health and safety regulations. Because of this, it may not be up to temperature upon your arrival but should be ready by the evening.

The sauna will need switching on before use to get it up to temperature. All detailed instructions on how to use it are in the cottage.

Check-in is from 5:00 PM, and check-out is by 10:00 AM. This gives us enough time to prepare the cottage for the next guests.

If you need to request an early check-in or late check-out, please contact us ahead of time and we’ll do our best to accommodate you.

Yes, we provide fresh linen and towels for all our guests. Since we have a hot tub, we also include two cosy robes and slippers for your comfort. Don’t forget to pack your swimming costume to make the most of the hot tub!

We’ve got most of the essentials covered, including bed linen, towels, robes and slippers for the hot tub. You may want to bring your toiletries, food, beverages and any special items you’ll need for your stay.

If you’re bringing your dog, don’t forget their bed, toys and food, as well as towels and blankets.

We have a lovely enclosed garden, perfect for relaxing, with a side gate to a car parking space. It’s west-facing, meaning you’ll get most of the afternoon sun: a great spot for enjoying your morning coffee or a peaceful evening outdoors.

Yes, the cottage has a washing machine, which is handy for longer stays or if you have kids and need to do some laundry during your time with us. Please remember to bring laundry detergent with you.

Yes! We love to welcome our guests with a complimentary hamper featuring some local products, including a fresh loaf of bread, tea, coffee and milk to help you settle in.

If you’re staying for more than a week, we can arrange a mid-stay clean and linen change. Just let us know in advance if this is something you’d like.

Absolutely! We’ve been living in Helmsley for over 18 years and have partnered with some of the best local spots to make your stay extra special.

We’ll provide recommendations for restaurants, cafés and activities in the area. Guest offers may also be available through our local relationships; please ask us to confirm current deals and terms.

No, the cottage is strictly non-smoking, both inside and outside in the garden. We appreciate your understanding and cooperation in keeping the space smoke-free for all our guests.

Yes! Whether you’re planning a romantic getaway, birthday or another celebration, we’d love to help make your stay special.

Feel free to let us know your plans, and we can recommend local services to enhance your stay, like florists or cake shops, to make it memorable. We’re happy to leave your favourite champagne in the fridge. Just ask.

Yes. On certain days there will be scheduled visits essential for the safe operation and maintenance of the cottage:

• Hot tub maintenance: the hot tub is checked regularly, usually in the early morning, to test water quality, clean filters and ensure it is safe for use. These essential health and safety checks help ensure a hygienic experience for all guests.
• Laundry delivery and collection: clean linen is delivered and used linen is collected via the external storage cupboard located in the garden area, usually on Mondays and Fridays.
• Window cleaning: carried out approximately every four weeks.
• Emergency maintenance: in rare cases, contractors may need access to external areas to carry out urgent safety repairs. Guests will be informed as soon as possible.

Please ensure dogs are not left unattended in the garden and are kept inside the property during these visits. Our maintenance team will always knock or call out if they see dogs around or the back door open before entering the garden, but cannot be responsible for dogs escaping if left loose in the area during these checks.

These visits are kept as discreet and non-intrusive as possible, but are essential to keep the cottage running to the highest standards.

We want you to feel right at home and enjoy your stay, but it’s important to be considerate of our lovely neighbourhood. The cottage is in a quiet cul-de-sac with both holiday lets and permanent residents nearby, so we ask our guests to be mindful of their surroundings.

• Please refrain from using the hot tub after 10 PM to avoid disturbing the peace.
• Dogs must not be left unattended in the cottage. We can help arrange dog-sitting services if you plan to go out for dinner. Dogs are not allowed in the hot tub.
• Please keep music and celebrations at a reasonable volume so everyone, including our neighbours, can enjoy their time.

We appreciate your understanding and hope these guidelines will help make your stay as enjoyable and comfortable as possible.

The cottage is in a quiet cul-de-sac, a short walk from Helmsley Market Place, shops, cafés, restaurants and Helmsley Castle. Guests describe the walk to the Market Place as around five minutes. Walking times vary with pace; please ask us about the route if accessibility is important for your stay.

The kitchen has an oven, hob, microwave, fridge with a freezer compartment and dishwasher. A washing machine is also available; please bring laundry detergent if you plan to use it. Complimentary Wi-Fi and Smart TVs are provided.